OVNFRESH — Privacy Policy

OVNFRESH operates as a brand developed from OVNGRL.

Email: info@ovngrl.com
Address: 320 Nelson Road, Twickenham, London TW2 7AH

Pending verification: the legal entity acting as data controller is to be confirmed.

When you request an order, we may collect:

• Name
• Email address
• Telephone number
• Meal choices and quantities
• Collection details
• Relevant dietary and allergen information
• Order-related communications
• Payment-confirmation records

The website may also process technical information needed to deliver it to you.

• Receive and confirm order requests
• Prepare your meals and arrange collection
• Respond to enquiries
• Manage dietary and allergen requirements
• Maintain relevant business records
• Meet applicable legal obligations
• Send marketing communications only where you have permitted it

Ordinary order information is processed to take steps at your request before entering a contract, or to perform that contract. Some information may be processed to comply with the law or for our legitimate interests in running the business.

Allergy and health-related information is treated with extra care as special category data.

Pending verification: the specific legal bases, including for allergy and health information, are being confirmed.

Marketing consent is separate from submitting an order. Where consent is required, you must actively opt in, and you can withdraw consent or unsubscribe at any time.

Customer information is processed through our ordering and operational system. Access is restricted to authorised staff, and we take steps to protect your information.

Your information may be processed by the hosting, ordering, communications and operational service providers we need to run our service. We do not sell customer personal information to advertisers.

Pending verification: the list of service providers and any international data transfers are being confirmed.

We keep information for appropriate business and legal purposes.

Pending verification: retention periods are being confirmed.

You can ask to access, correct or delete your personal information, to restrict or object to how we use it, and to receive a copy in a portable format. Where we rely on your consent, you can withdraw it at any time.

To make a request, email info@ovngrl.com.

You can also complain to the Information Commissioner's Office (ico.org.uk).

This website does not set its own cookies and does not use analytics, advertising or tracking tools. Our fonts are loaded from Google Fonts, which receives your device's IP address in order to deliver them.

The ordering form is run by a separate service and may use its own cookies.

Pending verification: the hosting provider's and ordering form's cookie arrangements are being confirmed.

We may update this policy as our service develops. The effective date at the top of this page shows when it last changed.

Email: info@ovngrl.com
Address: 320 Nelson Road, Twickenham, London TW2 7AH