OVNFRESH — Terms & Conditions

OVNFRESH is a UK meal-preparation brand developed from OVNGRL. We provide freshly prepared, customisable meals for collection.

Address: 320 Nelson Road, Twickenham, London TW2 7AH
Email: info@ovngrl.com

Pending verification: the legal name of the business operating OVNFRESH is to be confirmed.

Submitting the order form creates an order request only. It does not automatically constitute a confirmed or paid order.

OVNFRESH will review your request and contact you to confirm acceptance. Acceptance is subject to ingredient availability, production capacity and our ability to accommodate relevant dietary requirements safely.

Please check your chosen proteins, bases, portions, sauces, quantities and collection details before submitting your request.

Availability and prices are determined by the current ordering form.

Material changes to accepted orders will be communicated and agreed with you.

Meals are prepared on Sundays and Wednesdays, for collection on Mondays and Thursdays respectively.

Collection location: 320 Nelson Road, Twickenham, London TW2 7AH

Please collect during the agreed collection arrangements. Late or missed collections should be discussed directly with OVNFRESH. Alternative arrangements are subject to availability and food-safety requirements.

We accept cash or bank transfer.

Payment is due on collection unless otherwise agreed. No online card payment is taken through the order form, and an order request is not proof of payment.

Please tell us about amendments or cancellations as early as possible. Changes may be restricted once food preparation has begun.

Some statutory cancellation rights may not apply to perishable goods. Your rights relating to faulty, unsafe or misdescribed goods remain protected.

Nutritional information is estimated using standard recipes and portions. Actual figures may vary because of ingredient differences, preparation and cooking losses. Nutritional estimates are not medical advice or a guarantee of any health outcome.

You must tell us about any relevant allergies before an order is accepted. OVNFRESH handles multiple allergens within shared preparation facilities, so complete freedom from allergen cross-contact cannot be guaranteed.

Please read our allergen information and contact us if you need clarification. We may decline an order where an allergy cannot be accommodated safely.

Refrigerate meals promptly after collection, following the instructions supplied. Follow the temperature and use-by date shown on the product label. The usual chilled storage target is 4°C or below.

Please keep the time your meals spend outside the fridge to a minimum.

Pending verification: product-specific shelf-life and storage instructions are being confirmed. Always follow the label supplied with your meals.

• Follow the instructions supplied with each meal.
• For hot meals, reheat until steaming hot throughout.
• Reheat only once.
• Do not reheat fresh salads or food intended to be served cold.
• Do not eat meals beyond the stated use-by date. Food can be unsafe even when it looks and smells normal.

Please follow correct transport, storage and reheating procedures after collection. OVNFRESH cannot be responsible for deterioration caused solely by improper handling after collection.

Nothing in these terms excludes liability for negligence, unsafe food, breach of statutory duties or any liability that cannot lawfully be excluded.

Please email info@ovngrl.com with your order details and concerns. Complaints will be assessed in accordance with your consumer rights.

Personal information is used for ordering and running our business, as described in our Privacy Policy. Optional marketing consent is handled separately.

Menus, ingredients, pricing and collection arrangements may change. Material changes to accepted orders will be communicated to you.

Email: info@ovngrl.com
Instagram: @ovnfreshhh
Address: 320 Nelson Road, Twickenham, London TW2 7AH